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(4) Getting Started

What do the different ticket statuses mean?
How do I create a new support ticket?
Do I need an account to create a ticket?
What categories of issues can I report?

(3) Ticket Management

How do I update or reply to an existing ticket?
Will I receive email updates about my ticket?
How can I respond to a ticket update?

(2) Response and SLA

How long does it take to resolve a ticket?
What should I do if my issue is urgent?

(6) Account & Access

How do I access my support account?
I didn’t receive my login credentials—what should I do?
I forgot my password—how can I reset it?
Can I change my email address or contact details?
Can I use a shared or team email to create tickets?
What if I have multiple tickets under different emails?

(2) 📞 Contact & Support Hours

What are the support team’s working hours?
How can I contact support directly?

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