What do the different ticket statuses mean?
Open: Your ticket has been submitted and is awaiting review.In Progress: Our team is working on your issue.
Getting Started
How do I create a new support ticket?
To create a new support ticket: Log in to the IT Ticketing System at ticketing.gazlite.com.ph.
Do I need an account to create a ticket?
No, you can submit a ticket as a guest. After submission, the system will automatically create an account for you and send your login credentials via email. This allows you to track your ticket status and respond to updates.
What categories of issues can I report?
HRIS (HERA)IT Support