All support requests must go through the ticketing system. We follow a “No Ticket, No Support” policy to ensure every issue is properly tracked
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Support is available from Monday to Friday, 9 AM – 6 PM (local time). Limited support is available on weekends and holidays.
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Yes, but keep in mind that all ticket updates and credentials will be sent to that shared email. For security and tracking, individual accounts are preferred.
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Each email is treated as a separate account. For easier management, we recommend using the same email for all support interactions.
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Click on "Forgot Password?" on the login page. Enter your email address, and you’ll receive instructions to reset your password.
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Yes, once logged in, go to "My Profile" or "Account Settings" in the portal to update your contact information.
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After submitting your first ticket as a guest, you will receive an email with your login credentials. Use these credentials to log in to the support portal and manage your tickets.
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Check your spam or junk folder first. If the email isn’t there, contact support at renz.cabato@pascalresources.com.ph or use the
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Resolution times vary based on the priority and complexity. Here’s a general guideline:
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Mark the ticket as "High Priority" during submission. You may also call/chat the IT Department for immediate attention. Contact Number: 0977-7813-145
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