How do I update or reply to an existing ticket?
Log in to your account.Go to “My Tickets.”Click on the ticket you want to update.Use the comment box to reply or add information.Click "Post Reply."
Ticket Management
Will I receive email updates about my ticket?
Yes, you’ll get automatic email notifications when your ticket is updated, assigned, or resolved.
How can I respond to a ticket update?
You can reply directly from the email notification or log in to the portal and add a comment on the ticket thread.