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Knowledge base
(17)
Getting Started
What do the different ticket statuses mean?
How do I create a new support ticket?
Do I need an account to create a ticket?
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(17)
Ticket Management
How do I update or reply to an existing ticket?
Will I receive email updates about my ticket?
How can I respond to a ticket update?
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(17)
Response and SLA
How long does it take to resolve a ticket?
What should I do if my issue is urgent?
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(17)
Account & Access
How do I access my support account?
I didn’t receive my login credentials—what should I do?
I forgot my password—how can I reset it?
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(17)
📞 Contact & Support Hours
What are the support team’s working hours?
How can I contact support directly?
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Categories
4
Getting Started
3
Ticket Management
2
Response and SLA
6
Account & Access
2
📞 Contact & Support Hours
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