How do I access my support account?
After submitting your first ticket as a guest, you will receive an email with your login credentials. Use these credentials to log in to the support portal and manage your tickets.
Account & Access
I didn’t receive my login credentials—what should I do?
Check your spam or junk folder first. If the email isn’t there, contact support at renz.cabato@pascalresources.com.ph or use the "Forgot Password" option on the portal to reset your access.
I forgot my password—how can I reset it?
Click on "Forgot Password?" on the login page. Enter your email address, and you’ll receive instructions to reset your password.
Can I change my email address or contact details?
Yes, once logged in, go to "My Profile" or "Account Settings" in the portal to update your contact information.
Can I use a shared or team email to create tickets?
Yes, but keep in mind that all ticket updates and credentials will be sent to that shared email. For security and tracking, individual accounts are preferred.
What if I have multiple tickets under different emails?
Each email is treated as a separate account. For easier management, we recommend using the same email for all support interactions.