Article List - IT Ticketing

Will I receive email updates about my ticket?

Yes, you’ll get automatic email notifications when your ticket is updated, assigned, or resolved.
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How can I respond to a ticket update?

You can reply directly from the email notification or log in to the portal and add a comment on the ticket thread.
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What categories of issues can I report?

HRIS (HERA)
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Do I need an account to create a ticket?

No, you can submit a ticket as a guest. After submission, the system will automatically create an account for you and send your login credentials via email. This allows you to track your ticket
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How do I update or reply to an existing ticket?

Log in to your account.Go to “My Tickets.”Click on the ticket you want to update.Use the comment box to reply or
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What do the different ticket statuses mean?

Open: Your ticket has been submitted and is awaiting review.
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How do I create a new support ticket?

To create a new support ticket:
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